Author index

Ivana Blešić

8     MANAGING CUSTOMER SATISFACTION IN THE RESTAURANT INDUSTRY: A WORD FROM MANAGERS ...     369-378
5     APPLICATION OF DISCONFIRMATION MODEL FOR MEASURING QUALITY OF HOTEL SERVICES ...     201-216
11     ARE SUCCESSFUL FINANCIAL COMPANIES IN THE SERBIAN HOTEL INDUSTRY ALSO SOCIALLY RESPONSIBLE ...     309-322

Index:

A B C Č Ć D Dž Đ E F
 
G H I J K L Lj M N Nj
 
O P R S Š T U V Z Ž